Mission
Responsible for all administrative and operational tasks within the department. This role ensures that guest rooms and public areas meet hotel and brand standards and that all cleaning procedures are implemented effectively.
Responsibilities
- Lead and oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and maintenance in guest rooms and public areas.
- Plan, organize, and supervise daily activities of the housekeeping team, including scheduling shifts based on occupancy and operational needs.
- Monitor service quality through guest feedback platforms and internal audits, implementing continuous improvement actions.
- Ensure proper control and management of linens, amenities, cleaning products, and housekeeping supplies.
- Supervise inventory processes and ensure accurate stock control and cost efficiency.
- Coordinate closely with Front Office, F&B, and Guest Experience teams to ensure seamless service, including VIP room inspections and special requests.
- Manage and resolve guest complaints with professionalism, ensuring guest satisfaction and service recovery.
- Ensure the correct implementation of deep cleaning and preventive maintenance programs.
- Guarantee compliance with brand standards, operational procedures, and health & safety regulations.
- Support the preparation, monitoring, and achievement of the department's budget and financial goals.
- Analyse departmental performance, identifying opportunities to improve efficiency and profitability.
- Lead, motivate, and develop the housekeeping team through training, coaching, and performance evaluations.
- Participate actively in recruitment, talent development, and employee engagement initiatives.
Qualifications
- Degree or diploma in Hospitality, Tourism, or a related field preferred.
- Advanced English; additional languages are a plus.
- Minimum 2 years of experience in a similar role or solid experience within a Housekeeping department.
- Strong knowledge of housekeeping operations, hotel procedures, and management systems.
- Proven leadership and team management skills.
- Excellent organizational, problem‐solving, and communication abilities.
- Strong attention to detail and commitment to delivering outstanding guest service.
- Proactive mindset with a focus on continuous improvement and innovation.
Benefits
- Exclusive accessibility to My MeliáRewards, a loyalty programme that offers employees special advantages.
- Participation in My MeliáBenefits, providing flexible remuneration, discounts on various products and services, support for healthy lifestyles, and charitable initiatives.
Equal Opportunity & Diversity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, in line with the principles contained in Human Resources policies. We promote a corporate culture of effective equality and raise awareness about the need to act jointly and globally.
We actively promote equality and diversity, avoiding any discrimination related to disability, race, religion, gender, or age. Diversity and inclusion among our employees are essential for our success as a global company.
We support the sustainable growth of our industry through a socially responsible team, with the motto: "Towards a sustainable future, from a responsible present."
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