PstrongRole: /strong /ppbr/ppWe are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies. /p pYour tasks are… /pulliidentify, diagnose, and resolve L1/L2 issues in computer hardware and software related to laptops, desktops, printers, mobile devices, tablets etc. /lilideal with software portfolio management and product life cycle management /liliprovide general desktop support, project coordination, refresh and imaging/ re-imaging PCs and laptops /lilicoordinate with third-party service providers for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same /liliprovide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. /liliprovide smart hand support for Server and network devices /liliasset and stock management /liliticket management /li /ulpbr/p pLocation: Dalmine (fully onsite) /ppEmployment contract: 1-year fixed-term (with possibility of transformation into permanent) /ppbr/ppbr/ppstrongRequirements: /strong /ppbr/pulliLevel 2 Support - Enduser Support /liliIdeally background as IT engineer with at least 2 years of experience /liliGood English and fluent Italian /liliFamiliar with ticketing system /li /ulpbr/ppbr/ppstrongBenefits: /strong /ppbr/pulliBuddy program /liliInternal career development program /liliInternational job opportunities /liliOnboarding program /liliTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher /li /ulpbr/ppstrongBe part of Us /strong /ppHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. /p