Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics' supply chain solutions' and delivering excellent customer service. As a customer service representative' you will assist clients in Italian' providing them with the necessary support and information regarding their logistics needs. Key Responsibilities - Handle customer inquiries related to logistics services' shipment tracking' and delivery schedules via phone' email' and chat in Italian. - Assist customers with service requests' pricing inquiries' and contract management. - Resolve customer complaints and issues efficiently' ensuring satisfaction and loyalty. - Document all customer interactions and maintain accurate records in the CRM system. - Collaborate with internal teams' including operations and dispatch' to provide timely support to customers. - Stay informed about logistics trends and service offerings to enhance customer interactions. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of Greek or English is advantageous. - Previous experience in customer service' preferably within the logistics or transportation industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused mindset. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency in using customer service software and CRM applications. - Willingness to work flexible hours' including evenings and weekends if required. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...