Go and check the Nestlé Youth Entrepreneurship Platform : Position Snapshot Maternity cover contract (9 / 12 months) Nestlé welcomes people with disabilities 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas Fluent in both Italian and English Position Summary The Customer Solution Analyst (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer complaints within the Customer Service Department. This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. A Day in the Life of a Customer Solution Analyst Order Management : Demand capture (Manual creation, EDI process, Cloud platform) Understand system alerts indicating order, delivery or billing / credit control issues surrounding the order Take corrective actions to resolve issues impacting order flow Claims and Deductions Management : Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries Maintain daily contact with public administration, private customers, sales force, and internal departments (Tender team, credit, logistics, sales support) Generate and manage reports on orders, claims, and deductions Collect customer requests and direct them to the appropriate department. What will make you successful? To be successful in this role, you should have: 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas Strong multitasking skills and a proactive, problem-solving mindset Good command of Excel and Power BI; proficiency in SAP is a plus Strong analytical thinking, with the ability to interpret, synthesize, and act quickly in a dynamic environment High initiative, proactivity, and adaptability Who we are, What we Believe in We are Nestlé. We are the Good food, Good life company. Good food, Good life is our promise and daily commitment. Thanks to our people, we can make a difference and realize this belief: we call them Good People. At Nestlé, we believe that recognition, inclusion, and valuing diversity help us grow both as individuals and as a company. We promote a work environment, business culture, and leadership model that ensure equal opportunities for all levels. We see diversity as a strength and encourage sharing ideas and collaboration. At Nestlé, you can also join Emotional Communities — groups of colleagues from different functions and seniorities who foster a corporate culture of open expression of passions and identities. Communities include LGBT, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism, among others. Diversity is a fact; inclusion is a choice, and we choose to be inclusive. J-18808-Ljbffr