Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.The Infrastructure Support Analyst is responsible for supporting the day-to-day operations andmaintenance of IT infrastructure services within the EU region. Reporting to the InfrastructureTeam Lead, the Infrastructure Support Analyst ensures the stability and reliability of criticalinfrastructure systems, including networking, servers, and storage. This role involvestroubleshooting, system monitoring, and collaborating with other teams to deliver exceptionalservice and meet operational objectives.EXPERIENCE AND QUALIFICATIONS• Minimum 1+ years of experience in IT support or infrastructure management, withfirst hand experience in maintaining IT systems.• Knowledge of IT systems, including servers, networks, storage, and other infrastructurecomponents.• Experience with IT service management platforms, such as ServiceNow, for incidenttracking and service requests.• Microsoft Azure Fundamentals certification or Microsoft Certified: Windows ServerHybrid Administrator Associate• ITIL Foundation certification or equivalent experience preferred.SKILLS AND COMPETENCIES• Technical Expertise: understanding of infrastructure components and systems, includingnetworking, servers, and storage technologies.• Problem-Solving: Strong analytical skills to diagnose and resolve technical issuesefficiently.• Communication: Clear and effective communication skills, both verbal and written, tocollaborate with internal teams and stakeholders.• Team Collaboration: Ability to work as part of a team, assisting colleagues and sharingknowledge where necessary.• Attention to Detail: Careful attention to system configurations and troubleshootingactivities to ensure accurate and effective support.• Adaptability: Ability to manage changing priorities and adapt to modern technologies in afast-paced environment.MERLIN VALUESWe Care• Go beyond for both guests and colleagues, showing thoughtfulness in everyinteraction.• Uphold uncompromising standards of safety, security, and welfare, prioritisingthe well-being of everyone.• Actively contribute to making a positive impact on the environment and localcommunities, demonstrating social responsibility in all decisions.Own Your Craft• Continuously sharpen your expertise, seek personal growth, and help others todevelop in their roles.• Actively listen to feedback and integrate it into improving performance.• Stay curious and draw inspiration from both the industry and the broader world tokeep at the forefront of entertainment.Drive and Discover• Take ownership of your work, delivering excellence by seeing tasks through tocompletion.• Prioritise tasks that have the greatest impact, focusing on quality over quantity.• Proactively explore new opportunities to improve guest experiences, takingcalculated risks to drive innovation.Go Together• Foster strong, trusting relationships by collaborating with colleagues acrossteams, locations, and cultures.• Work together to solve problems, leveraging diverse perspectives to find the bestsolutions.• Commit to decisions once made, and act swiftly to drive progress and deliverresults.Enjoy the Ride• Bring a sense of fun, positivity, and energy to the workplace, creating a joyfulenvironment.• Support and encourage others during challenges, viewing setbacks asopportunities to gain experience and grow.• Cultivate a welcoming atmosphere where people feel valued, included, and likethey belong.