Role Purpose
The role holder supports the Lead – Operations & Maintenance at office in managing O&M activities at projects. Responsible for ensuring implementation & adherence of O&M strategy at the project. The incumbent is responsible for overseeing project operations and maintenance, excelling in inventory management, zero breakdowns, and stakeholder relations. Proactively escalates issues, preventing client-level grievances. Strictly adheres to SOPs, prioritizing health, safety, and environmental compliance. The incumbent is responsible for achieving optimal O&M performance through timely ticket resolution and ensures zero escalations from sub-contractors, fostering a positive project environment.
Key Responsibilities
1. Monitor inventory regularly & ensure maintenance of optimal inventory levels at all times.
2. Ensure zero breakdowns of assets by strictly adhering to the maintenance schedule.
3. Ensure submission of correct billing and invoices to the client on time to prevent delays.
4. Ensure on-time delivery of project deliverables with the required level of quality and safety.
5. Responsible for timely releasing of payments within stipulated days form bill submission/ certification.
6. Aim for zero cases of incorrect or incomplete billing, ensure bills are submitted by the due date.
7. Ensure adherence to all SOPs by the project team to limit escalations of low-impact issues.
8. Ensure all project information is properly documented & timely submission of comprehensive reports to relevant stakeholders.
9. Handle grievances of employees & subcontractors are resolved within stipulated days or escalated to relevant stakeholders, if required.
Indicative Experience and Exposure
10. Diploma in Civil Engineering with 13-15 years' experience
11. B. Tech with 11-13 years' experience.
12. M. Tech with 10-12 years' experience.
13. Experience in handling multiple successful Highway Operations & Maintenance projects.