Inside Sales Representative
Function: Inside Sales Representative
Country/Area: EMEA, Asia, Australia
Supervisor: Inside Sales Manager
Context
EK's internal organisation includes the position of Inside Sales Representative, whose job is to efficiently reach a wider audience, maintain customer relationships and accelerate sales cycles.
They play a crucial role by supporting the Sales Team in lead generation, qualification and closing deals, as well as in cross‑functional collaboration with various internal departments. They are reporting to the Inside Sales Manager.
Purpose
The Inside Sales Representative supports the Area Sales Manager in the continuous development of existing and potential customers to achieve company’s sales growth.
They take full responsibility for the customer portfolio and are responsible for all subtasks, from price quotations to the complete and satisfactory fulfilment of orders (back‑office activities).
Areas of responsibility
* Work closely with the Area Sales Manager and the Inside Sales Manager to understand customer needs as best as possible and to identify the key success factors for future orders.
* Identify customer specifications, product solutions and potential internal and/or external sourcing options.
* Ensure close cooperation with sales, the technical department, the supply chain and purchasing to facilitate the preparation of quotations.
* Create quotations taking into account customer needs, following price rules and company guidelines.
* Build relationships with customers to promote trust and loyalty.
* Understand the product or service and present it to the customer.
* Coordinate contract offers with Area Sales Manager before submitting them to customers.
* Jointly responsible for monitoring and ensuring customer satisfaction during the sales process.
* Maintain accurate records in Sales Force.
Key Interfaces
* Inside Sales Manager
* Technical Manager
* Supply Chain
Required skills and qualifications
* Experience in an international Back‑and/or Front‑office environment (or similar) of at least 2 years.
* Fluent in English (spoken/written). Another language as Spanish or French is a plus.
* Self‑initiative, systematic and independent working method.
* Excellent knowledge of MS Office (especially Excel) and SAP.
* Great team spirit, positive attitude towards colleagues, identification with the company culture and mentality.
* Strong in communication.
* Affinity for technical products or at least willingness to acquire product knowledge.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Appliances, Electrical, and Electronics Manufacturing
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