Join our team as a Service Desk Supervisor
Play a key role in shaping an exceptional IT support experience across Italy and Southern Europe as a proactive leader who loves developing talent and improving service performance.
- Location: Italy (Cernusco – Hybrid)
- Role: Service Desk Supervisor
- Employment Type: Full-time
- Department: IS – Service Desk
- Reports To: Service Desk Manager
- Languages: Italian and English
About the Role
We are looking for a Service Desk Supervisor to join our Southern Europe team and oversee the delivery of a high‑quality, customer‑focused IT Service Desk operation in Italy.
In this role, you will lead, support, and develop a team of Service Desk Technicians, ensuring consistent service excellence, strong incident and request management, and efficient processes aligned with our standards and values.
This is an ideal position for someone with strong technical understanding, excellent communication skills, and a genuine passion for developing people while improving service performance.
Why Join Us?
At UCI, we foster a collaborative, inclusive, and supportive environment where leaders empower their teams to grow.
- Influence service quality across the region
- Lead a motivated team and improve their capability
- Work closely with Service Delivery, IS teams, and cross‑functional partners
- Contribute to continuous service improvement and documentation
- Be part of a dynamic, people‑focused technology culture
What You’ll Be Doing
Team Leadership & People Management
- Lead and support the German Service Desk team in day‑to‑day operations.
- Ensure high‑quality communication, ownership, and customer care across all interactions.
- Coach team members, provide feedback, and address performance issues constructively.
- Plan and coordinate team training, onboarding, and development activities.
- Promote teamwork, collaboration, and a positive work environment.
- Be main support for Support office users and point of contact for cinemas.