Global Service Manager Categoria: Industrial - ManufacturingLuogo di lavoro: Mantova e provinciaAs Global Service Manager, reporting directly to the After Market Director, you will be responsible for leading the Field Service Engineering, Help Desk, and Service Administration teams. You will manage a large team, ensuring operational excellence, team development, and full alignment with service KPIs - all while maintaining a hands-on approach and staying closely connected to field operations. The Service Manager will have the following responsibilities: Operational and strategic management of the teamCoordination of the Field Service, Customer Service, Helpdesk, and Service Administration teamsDefinition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)Resource planning and budget management for the business unitCollaboration with commercial and technical departments to ensure an integrated and competitive offeringTeam management, with a focus on training, motivation, and skill developmentDirect interface with strategic clients and international partnersRequisiti: 10+ years of experience in similar roles, ideally within the industrial or packaging sectors Strong leadership and strategic mindset, with proven managerial capabilities Deep understanding of aftermarket business models, including spare parts and service sales dynamics Fluent in English; additional languages are a plus Willingness to travel internationally and work in dynamic environments Experience in entrepreneurial or fast-growing contexts is a strong advantage Excellent interpersonal and communication skills, with a customer-centric approach Results-driven attitude, focused on performance and continuous improvement Titolo di studio minimo: Comune e/o quartiere: Mantova e provincia Link annuncio: https://www.lavoratorio.it/annuncio-lavoro/global-service-manager-mantova/19834731.html