MissionAt Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.
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More than one third of all food produced in the world is wasted, which has a huge impact on our planet – 10% of greenhouse gas emissions, to be exact.ProductToo Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers who can buy and enjoy it at 50% off retail value.
The app is complemented by educational tools, an end‑to‑end surplus food management solution, and legislative influence to reduce food waste.ScaleWe’re growing fast: 133 million registered users and 261,000 active partners across 20 countries have saved 517 million meals from going to waste – avoiding over 1.4 M tonnes of CO₂e.
North American partners include Tim Hortons, METRO and Whole Foods Market.ImpactWe are a certified B Corp social‑impact company, featured in Fast Company’s list of the World’s Most Innovative Companies, TIME’s 100 Most Influential Companies and Apple’s Cultural Impact Winner.Your missionReporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care.
You’ll inspire and empower them to take action against food waste and to become part of the movement.ResponsibilitiesBe the main point of contact for users and partners, ensuring outstanding customer service via email, chat, and phone.Answer questions through social media tools (Facebook, App Store, Play Store and Google Reviews).Handle priority situations with high care, and proactively contact users and stores when necessary.Help build and implement processes that encourage partners and consumers to adopt a more sustainable lifestyle using Too Good To Go.Act as a brand ambassador in all communications, encouraging sustainable behaviour.Understand and communicate customer needs and motivations to internal teams locally and globally.Communicate in Dutch or English, and use translation tools for additional languages when necessary.QualificationsExperience in Customer Service or Account Management.Full written and verbal proficiency in Dutch and English.A first‑class communicator able to set the bar high and inspire others.Experience with CRMs such as Zendesk, Salesforce, HubSpot or SAP.A team player who loves helping others, building positive relationships, and resolving conflicts with users and partners.Detail‑oriented, able to focus through repetitive tasks.Previous experience in a marketplace, large platform, or food industry is a premio.Benefits & PerksA rare opportunity to work in a social‑impact company (certified B Corp) where you can see real and tangible impact.Work alongside an international community of users, partners and 1,350+ colleagues across 21 countries on the same important mission.Personal and professional development opportunities in a fast‑paced scale‑up environment.An inclusive company culture that encourages authenticity.A strong, values‑driven team culture with social events like summer and winter parties.Regular free Surprise Bag to get to know our community.Paid volunteer time through the Shareback volunteering programme.Health insurance and pension plans (subject to country of employment).Additional days off for significant life events.Extra parental leave and days off beyond local legislation, and the option to take an extra week of unpaid leave.We are an equal‑opportunity employer.
All employment is decided on the basis of qualifications, merit and business need. xlwpduy
If you need reasonable accommodation at any point in the application or interview process, please let us know.
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