Senior User Experience Designer, Amazon Global Logistics (AGL)
Job ID: 3186616 | Amazon.Com Services LLC
The Amazon Global Logistics team is a highly innovative group of program and product managers collaborating to deliver worldwide shipping solutions for our internal and external customers. We are building Amazon Global Logistics into a global offering that handles cross‑border movements of cargo, transforming global trade by providing strategic, transparent, and predictable shipping services and technologies. In short, we make international movement of goods extremely easy for customers, all in a customer‑obsessed manner.
Key Job Responsibilities
As a User Experience Designer III at Amazon Global Logistics, you will design intuitive digital interfaces that enhance user satisfaction across cross‑platform applications. Working alongside product managers, developers, and leadership, you will create functional, aesthetically pleasing designs for customers and internal stakeholders.
- Conduct user research through interviews, surveys, usability testing, and analytics to identify pain points;
build user personas, journey maps, and facilitate UX workshops that drive cross‑functional alignment and deeper user understanding.
- Design wireframes, mockups, and prototypes that balance user needs with business objectives;
use design systems to ensure consistency and scalability while developing strategic concepts that align with organizational goals and create coherent design strategies.
- Partner with cross‑functional teams to present design solutions, incorporate stakeholder feedback, and ensure accurate implementation;
contribute to design planning and operations, helping prioritize initiatives based on customer value and identifying collaboration opportunities across partner businesses.
- Plan and conduct usability testing to evaluate design effectiveness, refining interfaces to meet high accessibility and usability standards;
stay current with industry trends and best practices, advocating for user‑centric design principles and identifying enhancement opportunities across digital touchpoints.
A Day in the Life
On a typical day you’ll review user research insights and analytics to understand customer interactions with shipping tools, sketch wireframes, and refine prototypes that simplify logistics workflows. You’ll collaborate with product managers on priorities and go‑to‑market strategies, facilitate design critiques, and join cross‑functional meetings with engineering teams to discuss implementation. Afternoons often involve conducting usability tests with customers to identify friction points and synthesizing findings into actionable recommendations that inform product strategy, while balancing hands‑on design work with strategic thinking about how millions experience global logistics.
About the Team
You’ll join the Global Logistics and Global Transportation Technology Systems (GL/GTTS) UX team, designing end‑to‑end experiences for Amazon’s global logistics ecosystem. Our team tackles complex logistics challenges across seller‑facing shipping tools, internal operations platforms, and transportation systems, partnering closely with product managers, engineers, and business leaders to advocate for user‑centered design and influence product decisions that impact millions of customers and sellers worldwide.
Basic Qualifications
- 8+ years of design experience
- 5+ years of UX designer or interaction designer experience
- Available online portfolio
- Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience delivering design solutions for projects of large scope and complexity
Preferred Qualifications
- Experience applying scrum to visual or UX design processes
- Experience defining and maintaining design patterns and UX standards
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff;
adhering to standards of excellence despite stressful conditions;
communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service;
and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D; insurance and optional Supplemental Life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.Jobs/en/benefits.
Compensation
- USA, CA, East Palo Alto – $156,400.00 – $211,600.00 USD annually
- USA, TN, Nashville – $129,200.00 – $174,800.00 USD annually
- USA, TX, Austin – $137,800.00 – $186,400.00 USD annually
- USA, VA, Arlington – $137,800.00 – $186,400.00 USD annually
- USA, WA, Bellevue – $137,800.00 – $186,400.00 USD annually
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