Ph3The Role /h3pBased in bBologna /b, the General Manager will be responsible for the bpre-opening phase /b and the blong-term performance /b of a new student residence. The role carries full accountability for the property, with a strong focus on: /pullipoperational management, /p /lilipfinancial performance, /p /lilipservice quality, /p /liliphealth, safety and regulatory compliance, /p /lilipteam leadership. /p /li /ulpThe General Manager will work closely with central teams and other General Managers across the portfolio, while maintaining bfull ownership and accountability /b for the residence. /ph3Key Responsibilities /h3ullipOversee the bday-to-day operations /b of the residence, ensuring a safe, clean and high-quality environment in line with company standards. /p /lilipLead, manage and develop the bOperations team /b (Front Desk, Housekeeping, Maintenance), including shift planning and training programs. /p /lilipDrive the achievement of boperational and commercial targets /b through a proactive, results-oriented approach. /p /lilipManage the property’s bfinancial performance /b, including budget control, costs, PL, forecasting and KPI reporting (occupancy, revenue, NPS, costs). /p /lilipDrive revenue growth through: /pullipbB2B contracts and partnerships /b (universities, agencies, corporates, relocation partners), /p /liliplocal sales initiatives, /p /lilipoptimisation of pricing and occupancy strategies. /p /li /ul /lilipBuild strong relationships with the blocal community /b, while monitoring competitors and market demand trends. /p /lilipCoordinate the bFacilities team /b, ensuring preventive maintenance and timely escalation of critical issues. /p /lilipEnsure full bregulatory compliance /b (Health Safety, fire safety, audits, water compliance). /p /lilipOversee arrivals and departures, seasonal turnover periods and refurbishment programmes. /p /lilipManage bHR-related matters /b and relationships with external suppliers. /p /lilipSafeguard the bresident experience /b, handling complaints and sensitive situations effectively and professionally. /p /lilipCollaborate with central offices and support bportfolio-wide audits /b when required. /p /li /ulh3Candidate Profile /h3ullipProven experience in bhospitality, hotellerie or PBSA /b. /p /lilipStrong focus on bguest / resident experience /b. /p /lilipSolid bcommercial background /b, with a track record in sales, occupancy growth and B2B partnerships. /p /lilipExperience managing bmultidisciplinary teams /b. /p /lilipAdvanced financial skills, including bPL, budgeting, forecasting and KPI analysis /b. /p /lilipStrong familiarity with bPMS and IT systems /b (e.g. StarRez, Mews). /p /lilipExcellent communication and bstakeholder management /b skills. /p /lilipHigh level of autonomy, accountability and problem-solving ability. /p /lilipExperience in bHealth Safety, fire safety, operational audits and preventive maintenance /b. /p /lilipSensitivity to student wellbeing and the ability to manage complex or sensitive situations. /p /lilipEnergetic, results-driven leadership style. /p /lilipWillingness to attend training and travel to other properties as required. /p /lilipProven ability to manage the complexity of a bnew hospitality opening /b, from pre-opening through to full occupancy. /p /li /ulpbLocation: /b Bologna /p /p #J-18808-Ljbffr