P24Bottles is looking for a emCustomer Care Intern /em to join our team through an internship. /ppbr/ppIf you would like to apply, please send your CV strongexclusively /strong to: /ppbr/ppWe are a certified strongBCorp and Benefit Corporation /strong, committed to high standards of positive environmental and social impact. We believe in actively promoting positive change in our society and operate according to the principles of equity and inclusion to encourage a more sustainable lifestyle. /ppbr/ppstrongThe Role: /strong /ppbr/ppWe are looking for a capable and enthusiastic person with strongbasic experience in customer management /strong across various channels (Customer Care and Social Media), eager to grow in a stimulating and fast-evolving environment like ours. /ppbr/ppAs part of the strongMarketing Team /strong, you will manage the relationship with our global community and contribute to the strongcontinuous improvement of our Customer Experience /strong. /ppbr/ppstrongYour Responsibilities: /strong /pulliManaging customer inquiries via email, social media, and e-commerce platforms (Zendesk, Shopify, etc.). /liliMonitoring and responding to online reviews (e.g., Trustpilot) /liliResolving issues related to orders, shipments, returns, and products in coordination with Logistics, Marketing, and Sales to ensure a smooth and integrated customer service. /liliMonitoring and continuously improving customer experience KPIs. /liliCollaborating with Logistics, Marketing, and Sales to deliver an effective, integrated support service. /li /ulpbr/ppstrongRequirements: /strong /pulliExcellent communication and interpersonal skills. /liliFluent in English; knowledge of German and French will be considered a plus. /liliStrong organizational skills and the ability to produce periodic reports. /liliFamiliarity with Artificial Intelligence tools; experience integrating these systems to enhance business efficiency and effectiveness will be considered a plus. /li /ulpbr/ppstrongPersonal Traits: /strong /pulliProactive mindset, good organization skills, and eagerness to learn. /liliAbility to work in a team and handle multiple projects simultaneously. /liliInterest in sustainability and low environmental impact lifestyles. /liliBasic knowledge of the strongUN 2030 Agenda / SDGs /strong and strongCorporate Social Responsibility (CSR) /strong topics. /li /ulpbr/ppstrongWhat We Offer: /strong /pulliA young, inclusive, and dynamic work environment. /liliContinuous training and real opportunities for professional development. /liliInvolvement in projects related to innovation, design, and sustainability. /liliThe opportunity to work for an internationally recognized company known for the quality of its products and its distinctive, detail-oriented graphic design. /li /ulpbr/p