About Amazon
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Amazon strives to be Earth's most customer‐centric company, where customers can find and discover anything they want to buy online. Through continuous innovation in selection, convenience, and low prices, Amazon has grown from an online bookstore into a global e‐commerce and technology leader. Our teams build solutions that improve how customers shop, how sellers grow, and how our global supply chain operates.
About Retail Business Services (RBS)
RBS strengthens Amazon's retail engine by driving standardization, improving process quality, and reducing defects across global marketplaces. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high‐quality customer and selling‐partner experience.
About Cost to Serve (CtS)
CtS is a specialized organization within RBS focused on improving Amazon's per‐unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse‐related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high‐impact cost categories, contributing directly to improved Free Cash Flow and scalable business growth.
Role Overview
Are you passionate about solving business challenges at a global scale? Amazon Retail Business Services is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision‐making process. This role requires an individual with excellent analytical abilities as well as business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.
Key job responsibilities
Design, develop, and maintain scalable dashboards, reporting systems, and automated data pipelines that support business reviews (WBR/MBR/QBR), pilot launches and ongoing program governance.
Own data infrastructure end‐to‐end—partner with tech, analytics and operations teams to establish and maintain required tables, data lakes, and data structures that enable accurate and timely insights for APIE and related stakeholders.
Retrieve, aggregate, and analyze data from multiple sources to produce actionable insights, KPI frameworks, and escalation deep dives that inform feature expansion, defect identification and strategic decision‐making.
Develop and maintain SQL queries and analytical models to support APIE feature performance, ad‐hoc requests, and dive‐deep investigations for operational or customer/vendor escalations.
Enable data‐driven decision making by converting large datasets into digestible narratives, financial/CX estimates and recommendations for pilots, experiments, and global expansions.
Partner with cross‐functional teams to understand requirements, build KPIs, automate processes, and drive data‐aligned solutions that meet evolving business needs.
Prepare and deliver business reviews and written narratives for senior leadership, highlighting progress, insights, risks and decision points.
Participate in strategic and tactical planning discussions, providing analytical input that shapes long‐term product and operations strategy across global regions.
Basic Qualifications
3+ years of business analyst, data analyst or similar role experience
5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
3+ years of business or financial analysis experience
Experience defining requirements and using data and metrics to draw business insights
Experience making business recommendations and influencing stakeholders
2+ years of Tableau Desktop, Quicksight or other relevant data visualization software experience
Experience in tax, finance or a related analytical field, or experience in financial modelling, P&L management or analysis
Knowledge of writing and optimizing SQL queries in a business environment with large‐scale, complex datasets
Preferred Qualifications
Master's degree in business or analytical discipline
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.