Ph3Overview /h3pQuality Assurance Officer for Sales Marketing - Work From Home at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures client-facing interactions and marketing initiatives adhere to ClinicMind’s brand, compliance standards, and business objectives. The officer provides actionable feedback, maintains QA frameworks, and collaborates with cross-functional teams to drive consistency, compliance, and performance improvement across the sales and marketing lifecycle. /ph3Responsibilities /h3ulliSales Quality Assurance: Audit sales calls, product demos, and client presentations to ensure professionalism, compliance, and adherence to ClinicMind’s sales methodology. /liliEvaluate sales proposals, CRM data entries, and follow-up communications for accuracy, consistency, and timely execution. /liliMonitor lead handling and pipeline progression to ensure proper process adherence. /liliProvide QA scorecards and feedback sessions to sales team members to strengthen client engagement and conversion. /liliMarketing Quality Assurance: Review digital campaigns (emails, website, social media, webinars, and ads) for accuracy, clarity, brand alignment, and regulatory compliance. /liliAudit marketing collateral, copy, and creative assets for errors, tone, and message consistency. /liliMonitor campaign setup and performance metrics to confirm accuracy of tagging, targeting, and reporting. /liliPartner with marketing leads to identify opportunities for improved engagement and ROI. /liliReporting Continuous Improvement: Maintain QA reports, dashboards, and performance insights for sales and marketing leadership. /liliIdentify recurring issues or process gaps and recommend corrective actions or training interventions. /liliCollaborate with Sales, Marketing, and HR/Training teams to build best practices and standard operating procedures. /liliEnsure all communications and activities comply with HIPAA and industry regulations. /li /ulh3Qualifications /h3ulliBachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience). /lili2-4 years of professional experience in quality assurance, sales operations, or marketing operations. /liliStrong analytical and reporting skills with high attention to detail. /liliExperience with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms. /liliExcellent communication and feedback delivery skills. /liliFamiliarity with healthcare, RCM, or HIPAA compliance is an advantage. /li /ulh3Must Have /h3ulliHigh comfort level working on Eastern Time Zone/US Shift /liliGood internet access at home /liliMobile Hotspot /liliLaptop/Desktop of at least 8 GB /li /ulh3Success Metrics /h3ulliImproved sales call quality and higher conversion rates. /liliReduced errors and inconsistencies in marketing materials and campaigns. /liliTimely, accurate reporting of sales and marketing quality metrics. /liliStrong collaboration with cross-functional teams leading to continuous process improvement. /li /ulh3Job Details /h3ulliSeniority level: Entry level /liliEmployment type: Full-time /liliJob function: Quality Assurance /liliIndustries: Embedded Software Products /li /ul /p #J-18808-Ljbffr