Digital platform (poreta)

Who is BTO Research?

Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa possibilità, si candidi oggi stesso.
BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.
Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.
This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.
We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.
Your role
We are supporting a leading international premium consumer brand in the evolution of a global digital customer engagement initiative focused on enhancing brand experience and consumer interaction across multiple markets.
To support the initiative, we are looking for a Digital Platform & Customer Experience Manager able to coordinate complex cross-functional activities involving marketing, digital platforms, technology partners, and governance stakeholders in an international environment.
Responsibilities
- Coordinate the evolution and continuous improvement of the digital platform
- Manage cross-functional activities involving marketing, IT, governance teams, and external partners
- Support roadmap planning, prioritization, and operational delivery
- Ensure alignment between business needs and platform capabilities
- Coordinate stakeholders across global and local teams
- Facilitate workshops, governance meetings, and decision-making processes
- Monitor risks, dependencies, timelines, and project progress
- Support integrations related to customer engagement, eCommerce, and local systems