Position description
Job Family/Profession
Quality - Quality
Job title
Field Quality Investigator (Quality Flying Doctor)
Contract
Permanent contract
Status
Staff
Job description
We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality.
The Role: Mission & Impact
As a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging field quality issues. You will be on the front lines, traveling to the source of problems to conduct deep-dive technical analyses. Your work will be crucial in bridging the gap between customer-reported issues and engineering solutions, directly impacting product quality, customer satisfaction, and warranty costs. You don't just report problems; you own the initial investigation and provide the critical data needed to drive resolution.
Key Responsibilities
1. On-Site Field Investigation & Problem Identification:
•Travel to dealerships, repair shops, and customer locations to perform hands-on inspections of vehicles exhibiting quality concerns.
•Conduct detailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue.
•Perform comprehensive data collection, including reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs.
•Execute issue reappearance tests to confirm the problem and understand the specific conditions under which it occurs.
2. Technical Pre-Analysis & Root Cause Hypothesis:
•Build a robust pre-analysis for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report.
•Based on your findings, perform initial triage to determine the most likely root cause category: Design Flaw, Manufacturing/Process Issue, or Component Quality Failure.
•Create detailed technical summaries that serve as the foundation for deeper investigation by specialized engineering teams (e.g., Powertrain, EE, Chassis).
3. Data Management & KPI Monitoring:
•Identify, log, and track new and emerging field issues within our quality management systems.
•Build and maintain Pareto analyses by "bucketizing" similar problems, calculating their frequency and gravity (severity, cost, safety impact).
•Manage and report on key Field Quality KPIs, such as Early Warranty Return Rate, Top Issue Rate, 3Mis
•Monitor issue trends over time to gauge the effectiveness of corrective actions.
4. Reporting & Communication:
•Prepare and present weekly and monthly synthesis reports on the status of all major investigations.
•Clearly communicate complex technical issues to cross-functional teams, including management, engineering, and suppliers.
•Maintain a "living" dashboard of top field issues, highlighting investigation progress, current hypotheses, and roadblocks.
Profile
•Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
•Minimum of 5 years of experience in automotive quality, field service engineering, diagnostics, or a similar technical investigative role.
•Deep understanding of automotive systems (e.g., powertrain, infotainment, ADAS, body electronics) and diagnostic methodologies.
•Proven experience with diagnostic tools (e.g., ODIS, CANalyzer, Vector tools, DEKRA, etc.) and interpreting DTCs and data parameters.
•Exceptional analytical and problem-solving skills, with a data-driven and meticulous approach.
•Willingness and ability to travel domestically and internationally up to 60% of the time, often at short notice.
•Excellent written and verbal communication skills, with the ability to create clear, concise, and professional reports.
•Experience working directly with customers in a technical or service capacity.
•Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, SQL, Excel).
•Knowledge of quality core tools (e.g., 8D, FMEA, 5-Why, Fishbone Diagram).
•Six Sigma Green Belt or Black Belt certification.
#LI-EG2
#LI-Hybrid
Position location
Country
Europe, Italy
City
Torino
Candidate criteria
Minimum level of experience required
5 to 10 years
Languages
English (Bilingual (4,5 - 5 Bright))