Join one of the world's most trusted logistics and courier brands in Greece.
Location: Piraeus (Work from Home available across Greece)
Monthly Salary: 1,100 EUR + up to 100 EUR Transportation Bonus
Salary increase to 1,150 EUR after 36 months
Schedule: Monday to Friday, 08:00-21:00 (rotational)
Start Date: 21 November 2025
Application Deadline: 12 November 2025
About the Project
Step into the world of global logistics excellence. You'll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether it's express deliveries, real-time tracking, or helping businesses move goods efficiently, you'll be at the heart of it all, connecting people and possibilities.
What You'll Do
As a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters, you'll be the voice and problem-solver for thousands of customers across Europe.
Daily Responsibilities
* Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex).
* Support billing, invoice, and claims requests with empathy and precision.
* Guide customers through account setup and onboarding steps.
* Assist with technical issues related to company systems.
* Address service feature questions, complaints, and pricing inquiries.
* Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs.
You’ll work with a supportive Supervisor for escalations and procedural questions because teamwork and learning never stop here.
What Makes This Role Stand Out
* Fully Paid Training, 14 working days to set you up for success.
* 1-week nesting period post-training to build confidence before live calls.
* Performance-based growth upskilling opportunities to handle advanced cases.
* Certification is required before going live, ensuring top-notch service quality.
* Monthly coaching and scorecard tracking, your performance and progress truly matter.
* Part-time options available for work-life flexibility.
What Were Looking For
* Italian (C1) and English (B2) fluency.
* Strong communication skills with a customer-first mindset.
* Ability to multitask, stay organized, and adapt to fast-paced environments.
* Comfort with technology and digital systems.
* A positive attitude and commitment to continuous improvement.
Benefits & Perks
We make your relocation and work-life experience seamless:
Relocation Packages (Choose your plan)
* 1. All expenses covered: flight, hotel stay, and real estate agency fee.
* 2. 250EUR relocation allowance + agency fee (perfect if you already have housing).
Plus:
* Comprehensive health insurance and employee discounts.
* Professional growth within a world-leading, innovative company.
* Free online Greek language courses to enhance your cultural experience.
* Modern, inclusive workspace with break areas and relaxation zones.
* Community events & social initiatives be part of something meaningful.
* Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement.
Hiring Process
* Submit your application.
* Take a short language proficiency test (Italian & English).
* Complete interview rounds with the hiring team.
Ready to Move Forward?
Join a company that’s not just delivering parcels but delivering careers, connections, and possibilities. Apply today and start your next professional journey with a global logistics leader.
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