Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and to play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology who can suggest improvements and offer opinions on new products or services. Additionally, we seek a candidate with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed approach to work. Job Responsibilities Face-to-face IT support for users Hardware installation, movement, and de-installation Diagnosing issues related to personal hardware (PCs, laptops, printers, scanners, etc.) System and application testing, script preparation in MS Windows 10 and MS Office 365 environment Small project management related to new hardware or software installation Software patches and updates installation using MS SCCM 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization General end-user technology knowledge End-user workspace platforms (discovery, asset management, client management) End-user Microsoft platforms (Active Directory, Office, SCCM) ITSM toolset (ticket management software) preferred Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills Excellent written and spoken English and Italian What's Next It's best to apply today as job postings can be taken down at any time. If you need further information, please send us a message, and we will be happy to assist! The above job description is intended to outline the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties and responsibilities. Diversity & Inclusion At Stefanini Group, we value diversity and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We believe in the importance of being yourself! About Us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries through 70 offices, serving clients in various industries such as financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. We offer career opportunities locally and globally for professionals interested in a vibrant, passionate, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to connect with us for your future career. Learn more and join us on LinkedIn, Facebook, and Instagram, where we share insights from our colleagues. LI-ONSITE Required Experience: IT experience, network administration, Active Directory, LAN, computer networking, Windows, remote access software, help desk, IT support, operating systems, troubleshooting Employment Type: Contract Experience: 2-3 years Vacancy: 1 J-18808-Ljbffr