It support eng i

In this role you serve as the trusted on-site IT expert supporting Amazon’s corporate workforce. You diagnose and resolve hardware, software, and network issues to keep employees productive and secure. You will collaborate with cross-functional teams and vendors to drive incident resolution, change management, and continuous improvement in a high-availability environment. This role offers a hands‑on, impact‑focused path within Amazon’s global IT Services team, emphasizing mentorship, learning, and delivering superior IT experiences.

• Deliver on‑site, high‑quality hands‑on support for hardware, software, and systems;
  analyze logs to assess health
• Provide on‑call support for high‑severity incidents and serve as escalation contact
• Triage and escape system or network outages to minimize downtime
• Understand and execute change management in a high‑availability setting
• Collaborate with partner teams and vendors on projects to achieve operational excellence
• Oversee IT asset inventories and lifecycle (deployment, liquidation)
• Contribute to hiring, training, and mentoring of peers and new team members
• Continuously expand skills and stay current with IT policies and technologies

• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with DNS, DHCP, OSI model, TCP/IP
• 2+ years of troubleshooting in a multi‑user high‑availability environment
• 2+ years of PC repair, troubleshooting, deployment, and liquidation
• Occasional travel as needed
• Proficient in English and Italian
• Bachelor’s Degree from an accredited university or equivalent

• Benefits package for employees and eligible family members
• Domestic partners and their children coverage
• Career growth and mentorship opportunities
• Inclusive and collaborative culture
• Remote/on‑site flexibility depending on location