Position: HR Help Desk Executive (Mandarin Speaker)
Location: Penang, Malaysia (On-site)
Working Hours: 8:00 AM – 5:00 PM
Salary: Up to RM 5,500
Age Requirement: Max 25 years old
Job Description
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.
Key Responsibilities
* Handle HR inquiries via chat, email, or phone in Mandarin and English
* Provide support on HR policies, employee records, payroll, and benefits
* Resolve issues or elevate complex cases to the relevant HR teams
* Maintain accurate documentation of employee interactions
* Ensure service quality and response time meet company standards
* Support administrative HR tasks when required
Requirements
* Fluent in Mandarin and English (spoken & written)
* Minimum 1 year experience in Customer Service / Help Desk / HR support
* Strong communication and problem-solving skills
* Detail-oriented and able to work in a fast-paced environment
* Basic understanding of HR processes is a plus
* Willing to work on-site in Penang
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