Additional Information\n\nJob Number 26028097\n\nJob Category Management Development Programs/Interns\n\nLocation Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP\n\nSchedule Tempo pieno\n\nLocated Remotely? N\n\nPosition Type Non-Management\n\nPlace of work:\n\nJob Overview: Responsible for the accurate, courteous, and efficient reservation of Spa guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Useful help in the general organization of the Spa. Using empowerment to make decisions that will ensure complete problem resolution, and maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano.\n\nKey Relationships:\n\nPrimary Internal:\n\nGuest Services, Housekeeping, Rservations & Accounting, PBX / Communication\n\nRestaurant, Engineering, Sales, Executive Offices\n\nExternal: Hotel guests/ visitors, designated service company personnel and vendors\n\nStandard Specification:\n\nRequirements are representative of minimum levels of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently\n\nSome requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests\n\nQualifications:\n\nEssential:\n\nA College Degree or in the process of receiving one\nPossess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone\nAbility to provide legible communication\nAbility to compute basic mathematical calculations\nKnowledge of computers\n\nDesirable:\n\nTraining in the hospitality industry\nPrevious experience as a Front Office Receptionist in a luxury market\nFluency in a second language\n\nEssential Skills:\n\nMust have a professional image and personality exuding confidence and leadership skills\nAbility to smile at all times\nAbility to remain stationary at an assigned post for an extended period of time\nAbility to understand guest inquiries and provide responses\nAbility to promote positive relations with all individuals who approach the Front Desk and by telephone\nAbility to focus attention on guest needs, remaining calm and courteous\nAbility to think clearly, quickly, maintains concentration and makes concise decisions\nAbility to work well under the pressure of coordinating many requests at any given time\nAbility to prioritize, organize and follow up\nHigh attention to details\nAbility to input and access data in a computer\nAbility to maintain confidentiality of all guest information and pertinent hotel data\nAbility to perform job functions with minimal supervision\nAbility to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgement\nAbility to resolve guest opportunities\nAbility to work cohesively with other departments and co-workers as part of a team\nAbility to be flexible as the job changes\nAbility to work flexible hours, including weekends, holidays and evenings if necessary\nBe an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one’s workplace\n\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.\n\nDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.