Department: Tech & Digital Operations & Cybersecurity
Location: IT, IT
Description
We are looking for a Tech & DigitalServices Specialist to join the Tech & Digital Services area within the Tech & Digital Operations & Cyber Security Department. The role will support daily operations and cross-functional projects related to Digital Workplace / End User Services (Service Desk, On-Site Support, Meeting Rooms, IAM, Licensing, DEX), contributing to the continuous improvement of tools, processes, and employee experience. You will collaborate daily with team members, Tech & Digital colleagues in Italy and abroad, and external suppliers, and contribute to strategic initiatives such as the integration of newly acquired companies and the adoption of emerging technologies (including Generative AI).
What you will do
* Support daily end user services operations, ensuring SLA compliance and ITIL-based incident/request management
* Contribute to projects across Service Desk, On-Site Support, Meeting Rooms, IAM, Licensing, Change Management, DEX
* Provide support on Microsoft technologies (Active Directory, Entra ID, Intune, MS365, Windows 11), macOS/iOS, and MDM
* Manage meeting room technologies and collaboration tools
* Support documentation, IT communications, governance and supplier coordination
* Identify opportunities for process improvement, automation and new workplace solutions
* Support KPI reporting and cost tracking
What you bring
* 2/3 years of professional experience in similar roles for medium/big companies
* Strong knowledge of Microsoft technologies: Active Directory, Entra ID, Intune, MS365, Windows 11
* Experience with macOS/iOS and endpoint/Mobile Device Management
* Familiarity with ServiceNow (or similar ITSM tools)
* Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
* Knowledge of Identity & Access Management (SSO, MFA, Conditional Access)
* Ability to troubleshoot using logs and diagnostic tools
* Good communication skills in Italian and English
* ITIL and Microsoft certifications are a plus
* Comprehensive welfare package including short working week during summer months
* Hybrid working policy (10 days a month remote working)
* Company restaurant serviceAccess to corporate gym
* A fast paced and dynamic international context
What next?
* Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you’ll be contacted for an initial interview
* If you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panel
* In some cases, you may be required to show us your skills via technical challenge
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