With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities: - Actively engage with business and technical decision makers to drive intent, enablement, and usage of customer-owned Microsoft Endpoint and Management Solutions Develop opportunities to drive Customer Success business results by working with customers to ensure they understand Employee Experience Solutions value proposition. - Depict customer business processes and prepare for the analysis and improvement of business process performance. - Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers). Qualifications: Required Qualifications - Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field - Multiyear experience in a customer-facing role in information technology (IT) - Ability to guide a customer from competitor solutions to Endpoint Management solutions and map the customer’s business process to product capability within the M365 Platform and Endpoint Management solutions, and demo proposed solutions to customer - Fluency in both written and verbal English & Italian languages is required Preferred Qualifications - Certification in one or more of the following technologies preferred: M365 fundamentals, PROSCI, Endpoint, Management, Authentication technologies like AD or equivalent - Good understanding of Endpoint, Infrastructure, Management, complemented with level 200 technical depth across Microsoft 365 Endpoint Management (especially SCCM, Intune or EMS, MDE, Windows 11, Windows 365)