Cross Border Talents is recruiting a Italian Customer Advisor to work in Lisbon, Portugal. Since 2014 we have been Outsmarting the Digital Skills' Shortage with Global Recruiters and Algorithms. Our mission is to connect Talent with Top Employers based in beautiful cities, where the quality of life is a big plus for our candidates' journey. Our 3 Seals of Excellence awarded by the European Commission testify to the value of our vision. We have 1000 job openings to fulfill every month across 10 EU countries. Care to join our success? Are you looking for an opportunity to acquire professional experience, and enjoy the amazing city of Lisbon awarded as the green capital in 2020. Imagine being able to have surfing classes after work? Want to make use of your language and technology skills? Join one of the top BPO companies in Lisbon. Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands. Your Role as a Customer Advisor : Represent a worldwide brand; Develop customer relationships and grant the best experience for the customer; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements Fluency in Italian (C2 Level or Native); Good knowledge of English (B1 level); Typing Speed : 20 words per minute. Availability to work in rotating shifts Any kind of previous experience or contact with clients Good listening and empathy skills; Team spirit and flexibility. Cross Border Talent's Offer : Paid travel Expenses; Surf lessons, social events, city discounts Accommodation offered during your stay in Portugal; Health Coverage and Private Health Care; Working hours : 40h per week = is 8 hours per day / 5 days a week; Italian Customer • Rome, Metropolitan City of Rome, IT J-18808-Ljbffr