Cambiago, Italy
We are seeking a dynamic, tenacious, goal-oriented individual with a strong passion for telesales.
The ideal professional will utilize empathy, negotiation, and active listening skills to interact with and understand the needs of various corporate stakeholders, turning these insights into sales opportunities.
Reporting to the Corporate Inside Sales Coordinator - National, you will build lasting relationships with clients, developing profitable business (Cash Margin) aligned with market trends and evolution.
You will maintain a sustainable approach for Lyreco's structure by collaborating primarily through telephonic management of the client portfolio. You will expand the Decision Making Unit base, enhance client contact, ensure excellent customer experience, swiftly implement commercial agreements, and develop all offered categories through continuous cross-selling and up-selling activities.
ROLE AND RESPONSIBILITIES
* Continuously learn about and deepen understanding of clients: organizational features and changes, decision-making roles, influencers, market context, and other relevant information to support sales arguments.
* Use appropriate tools, channels, and language tailored to the interlocutor and context to communicate Lyreco's value proposition engagingly, convincingly, and assertively. Use your voice to 'see' customer needs.
* Represent Lyreco and its values at all times. Demonstrate excellence, respect, agility, and passion through behavior, tone, language, and demeanor.
* Identify customer needs clearly and propose all solutions available in Lyreco’s portfolio, whether products or complex services. Set objectives with the customer, support their achievement, define clear action plans, conduct follow-up meetings, and implement corrective actions as needed.
* Activate, involve, and cooperate omnichannel with Corporate Sales Account National, Specialist roles, and Lyreco staff departments based on client needs. Ensure continuous follow-up on opportunities with specialist colleagues. Know when to manage negotiations independently and when to involve field roles such as CSA National or Specialist.
* Evaluate the impact of your client portfolio both quantitatively and qualitatively. Contribute to defining an indicative forecast for the managed portfolio.
* Excellent telephone relationship skills.
* Strong problem-solving, organizational skills, and effective time management.
* Negotiation skills over the phone.
* Active listening, questioning, and objection handling abilities.
* Digital skills, particularly in Excel.
* Teamwork predisposition.
Contract: Permanent, under the CCNL Commercio, with an attractive variable component.
Work location: Cambiago, with flexible hours and smart working options.
Benefits include €8 meal vouchers, initial training program, and a Sales Career Path aimed at professional growth.
This opportunity respects Legislative Decree 198/2006 and is open to persons with disabilities, regardless of gender identity or expression, sexual orientation, age, ethnicity, religious beliefs, or other diversities we consider a strength.
Data will be processed in compliance with personal data protection laws. Candidates are invited to read the privacy policy available at the following link.
#J-18808-Ljbffr