Overview
Amazon is the most customer-centric company. In this context, the company offers to our most engaged customers – sellers/vendors – the highest level of services to help grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. The Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft skills: bright, customer centric, driven, and creative. The Vendor Consultant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. They will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. They will conceive, create and analyze a wide range of data to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. They will also look into strategic and operational aspects of their business with Amazon, conduct root cause analysis of issues and opportunities affecting the vendor’s business. The Vendor Consultant will focus on the strategic and operational aspects of managing the customer relationships with our vendors.
Key responsibilities
* Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
* Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
* Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
* Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
* Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
* Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
* Provide thought leadership around planning, roadmaps and execution.
* Establish long term partnerships with key vendor partners for the group of vendors handled.
* Support the launches of new programs and features.
* Conduct regular WBRs, MBRs with the vendors highlighting business metric performance and building action plans.
* Metric influencing: ability to understand a metric and create realistic forecasts. Take calculated risks, and quickly react with new action plans.
Basic Qualifications
* B2 Certification minimum (Spanish)
* 3+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain
* 3+ years of experience interacting with customers/stakeholders
* 1+ years of program or project management experience
* Experience using data to influence business decisions
* Knowledge of advanced Excel (Array and Statistical formulas)
* Excellent business communication and interpersonal skills
* Ability to work independently and in a team environment
* Fast learner and ability to deal with ambiguity
Preferred Qualifications
* Knowledge of macros and data analytics
* Ability to drive process or procedure improvements
* Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Note: Posted dates are provided for reference and do not indicate job closing dates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
#J-18808-Ljbffr