Role Accountabilities
Taking direction from the Regional Training Manager, lead the effective and inspirational delivery of all defined training materials acrossCharlotte Tilbury "Magic Experience" service model and intermediate artistry developmentFull Curriculum facilitation including induction, social and developmental trainingOperational business management & area education strategyAll new launch NPD and Skincare Training
The Learning Management SystemMonitor KPIs to gauge training impact, provide feedback to Field Sales Managers, adapt training based on feedback from managers and Education & Pro Manager for continual improvement of learning outcomes.Working in collaboration with the Field Sales Managers, define a training and development plan for the area to achieve retail expectations, covering
Accelerating high potential / high performance individuals using the development pathway and certification processManaging and addressing under‐performancePeakon and engagement feedbackLogin, completion & engagement on the Learning Management SystemOptimising social advocacy with the store
Succession planning for the area and across areasDeliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via
Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow‐up
High quality virtual and physical training sessionsFeedback and contribute when necessary to regional retail evolutionary projects, working crossfunctionally to provide relevant customer insight.Area meetings delivered in collaboration with the Field Sales ManagerLeading by example on counter and online during all events, meetings, and trainings.Reporting StructureReporting to the Regional Training ManagerQualifications
Experience working within the beauty industryProven experience in coaching to deliver high performanceClear, consistent and motivational communication styleExcellent presentation skills and classroom deliveryStrong commercial awareness and understanding of how to build capability to drive growthAble to identify training needs, learning outcomes and deliver content and coaching to meet theseStrong interpersonal skills and a team‐playerPositive approachIndependent and proactive working styleEnjoys working at pace
Must be able to speak local language and English fluentlyMust be able to travel within the territory assigned weekly and, if required from time to time, internationally.BenefitsWe offer a structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow‐up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.Field Training Manager Italy • Rome, Italy#J-18808-Ljbffr