Who is BTO Research? BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation. This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing. We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills. Are you eager to bring your experience and knowledge into our reality? Service Manager: Responsibilities: Lead and motivate a trained staff to provide quality service to all customers in a timely manner Serve as the key liaison to sales and management to ensure consistent customer satisfaction Provide status and service reports to recommend next steps to management Qualifications: Associate's degree or equivalent experience 5 years' of experience either in technical support or management Excellent written and verbal communication skills Fluent English