The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.
Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.
Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.
Within the Emporio Armani Flagship Store in Milan Manzoni, you will join the team as Department Manager. You will work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.
Responsibilities:
1. Drive sales by analysing performance data and implementing improvement strategies for your Department and for the whole store
2. Analyse objectives provided by the Store Manager to the Client Advisors and drive their achievement
3. Foster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and sales
4. Organize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagement
5. Identify and develop talents within your team to propose for internal development opportunities in agreement with the Store Manager and the HR Team
6. Support the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operations
7. Ensure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelines
8. Observe and apply Company policies and procedures, ensuring that all directives are observed in the store
9. Oversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM tools
10. Supervise goods receiving and stock management are always efficient and timely
11. Help the Store Manager maintaining organization of administrative responsibilities and supervise cash procedures and regulations
12. Take an active role in inventory
Requirements
Must have skills:
13. 3+ years of experience in the same role, possibly within the Fashion & Luxury industry
14. Analytical skills and KPI knowledge
15. Higher education diploma and/or degree
16. Fluent knowledge of English and Italian
17. Managerial skills and customer service skills
18. Outstanding communication and interpersonal skills
19. Excellent team leadership skills
20. Responsibility and reliability
We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.