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(Senior) Customer Success Manager Italy, Pisa
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3147576622643675136337138
Job Views:
2
Posted:
26.05.2025
Expiry Date:
10.07.2025
Job Description:
Your mission
You are responsible for our Italian customers and handle all communication.
You introduce innovative payment processes for car dealer groups and other industries.
You are responsible for training operational managers (remotely/on-site) on product usage.
You identify potential stumbling blocks in the onboarding project and work with customers and colleagues to eliminate them.
You oversee upgrades of our solution for existing clients.
Through close customer contact, you contribute to improving our product and processes.
Your profile
You have at least 5 years of experience in digital (multi) project management, with proven successful projects.
You work in a structured and meticulous manner, even under stress, managing multiple tasks effectively.
You communicate clearly and confidently at C-level, even in tense situations.
You are willing to travel to customer sites.
You are native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment.
Experience in the automotive or software sectors is a plus but not mandatory.
Why us?
Join one of Europe's most exciting FinTech scale-ups.
Benefit from extensive training and development opportunities to enhance your skills.
Enjoy an open, transparent corporate culture where your ideas are valued.
Possibility of remote work.
Participate in monthly team events focused on team spirit and fun.
About Us
We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, with bezahl.de, we offer the first all-in-one digital payment management platform tailored for automotive trade, optimizing internal payment processes and enabling fully digital, multi-method payment solutions for car dealerships.
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