PAt Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable. /ppWe’re rapidly expanding, and after growing at 1000% for three consecutive years, we are now the fastest-growing Smart Locker company globally and one of the fastest-growing scale-ups in Europe. /ppWe are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. In this role, you will bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility, or similar), excelling at managing processes and reporting. This is a field-oriented role requiring adaptability and a hands-on approach to ensure smooth operations. /ph3Responsibilities /h3ulliManage operational teams and processes to ensure smooth daily operations; /liliProvide detailed reporting and serve as the liaison between local and central teams; /liliHandle operational tasks requiring hands-on involvement and attention to detail; /liliVisit the field regularly to report on and resolve on-the-ground challenges; /liliCoordinate and support local teams to ensure consistent service delivery; /liliIdentify and implement improvements to operational processes in the field; /liliEnsure all operational metrics and goals are met, with regular progress reports. /li /ulh3Requirements /h3ulli5+ years of experience in operations management, preferably within service-focused industries like delivery, mobility, or logistics; /liliStrong understanding of post-sales service operations and workflow optimization; /liliExcellent communication skills for clear reporting and effective liaison between local and global teams; /liliProficiency in English and Italian; /liliProven ability to manage teams and processes with hands-on involvement when needed; /liliAdaptable, proactive, and willing to engage in fieldwork; /liliAnalytical mindset with experience in tracking and improving operational KPIs; /liliKnowledge of smart locker systems or logistics technology; /liliUnderstanding of local logistics and post-sales service processes; /liliExperience in scaling operational processes within a growing company. /li /ulh3What You Will Get /h3ulliThe opportunity to contribute to innovative solutions that are revolutionizing the smart locker industry; /liliA dynamic, fast-paced work environment fostering innovation, collaboration, and continuous learning; /liliCompetitive salary and benefits package, tailored to your experience and skills; /liliThe chance to make a tangible impact supporting our mission to provide affordable and sustainable solutions. /li /ulpIf you’re a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine the last-mile delivery experience! /ppJ-18808-Ljbffr /p #J-18808-Ljbffr