Join to apply for the Service Operation Coordinator role at Burckhardt Compression (US) Inc.
For our Italian Branch located in Caponago (MB), we are seeking a committed and proactive:
Service Operation Coordinator
Worldwide leader in reciprocating compressors is looking for a young resource with some years of technical and commercial experience in service/aftermarket of mechanical machinery, preferably rotating equipment.
The position is part of the Service Division, with the objective to support business development and growth by acquiring new customers and expanding the service portfolio.
Main Tasks
* Coordinate field service teams (internal/external)
* Provide 1st level technical support for FSR and BCIT in general
* Coordinate workshop resources and plan workshop workload
* Ensure project execution (Parts, FS, Repair) according to customer specifications, industry norms, BC standards, policies, procedures, and ISO9001, on time and within budget
* Evaluate costs for FS and workshop activities
* Assist, evaluate, support, and check activities of external service organizations
* Identify, recruit, and maintain relationships with suppliers
* Build strategic partnerships to achieve targets
* Coordinate customer support and order management teams
Candidate Profile
* 5-10 years of experience in a similar role and markets, preferably reciprocating compressors
* Bachelor's or Master’s degree in engineering
* Full understanding of maintenance and repair jobs
* Knowledge of SAP (R3 or S/4 HANA)
* Business fluent English, both spoken and written
We Are Looking For
* Team player in multicultural and international environments
* Customer satisfaction orientation
* Experience in managing customer claims
* Persistence and target focus
* Ability to manage multiproduct and service orders
* Willingness to travel domestically and internationally
* Availability for field activities
* Trustworthy, proactive, self-disciplined, self-motivated, loyal
We Offer
* Structured induction process
* Flexible, hybrid working conditions
* Autonomous activities and tasks
* Opportunities for professional development and training
* A family-like corporate culture that values diversity
* Dynamic, international environment with committed colleagues
We look forward to receiving your complete application documents.
Location: Caponago (near Milan), Italy
Company Overview
Burckhardt Compression creates leading compression solutions for a sustainable energy future. Since 1844, it has set the benchmark in the gas compression industry, offering a full range of reciprocating compressor technologies and services.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Design, Art/Creative, and Information Technology
* Industry: Machinery Manufacturing
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