- Are you passionate about delivering exceptional customer support and making a real impact on people's lives? ???? - Do you speak Italian and English fluently? ???? - Would you like to join a global leader in healthcare technology with strong career development opportunities? ???? ManpowerGroup Greece' on behalf of its client' a global leader in Healthcare Technology' is looking for an Italian-Speaking Customer Service Representative to join their team. ???? Location: Athens' Greece ???? Working Model: Hybrid (on-site during training) ???? Working Hours: Monday - Friday' 10:00 - 19:00 (1 hour daily break included) ???? Contract: Permanent' Full-time What you will do: Provide high-quality support to patients using advanced diabetes management technologies' ensuring a smooth onboarding experience and ongoing assistance. More specifically: - Deliver reliable customer support to Diabetes patients in Greece and Italy - Provide technical and administrative support related to company products - Guide patients through onboarding via inbound and outbound communication - Handle inquiries and resolve issues following internal processes and quality standards - Build strong relationships with patients and support them throughout their therapy journey - Demonstrate empathy' patience' and professionalism in every interaction - Accurately document all interactions in CRM systems - Collaborate with internal teams to ensure seamless communication What we are looking for: - Bachelor's degree or High School diploma - Fluency in Italian and English (Greek is a plus) - Previous experience in customer service' contact center' or support roles (preferred) - Strong communication and interpersonal skills - High level of empathy and emotional intelligence - Good knowledge of MS Office - Ability to multitask and work in a structured environment - Team-oriented mindset and strong organizational skills Compensation package and Benefits: &, checkmark, Competitive compensation package ???? Monthly meal vouchers (Ticket Restaurant) ???? Private Health Insurance ???? Continuous training in an innovative multinational working environment ???? Opportunity to contribute to meaningful healthcare solutions ???? Recruitment Process: - If you're interested in this role' feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview. Empoweringtalent WebelieveinTalent ManpowerGroupGreece