Overview
Join to apply for the Retail Talent & Training Manager role at Fidenza Village.
As our Retail Talent & Training Manager, you will be responsible for executing a learning and development Village strategy that enhances the skills, knowledge and abilities of brand employees, facilitates the achievement of business goals, drives hospitality standards and guest experience. You will work with the Brand Talent & Training Director (T&T) to design and develop training programmes for all brand employees operating within the Village. You will collaborate with senior Retail management to understand the long-term vision of the Village and proactively plan and design programmes that support global and regional training initiatives. You will support our brand partners in sourcing high calibre talent by providing a consistent, objective, selection process by using innovating sourcing strategies, utilising new technology and assessment techniques, offering a support and insight to brands in specific areas such as candidate attraction, development and retention. The role is hybrid, full-time and offered on a permanent basis. This offer is available also for candidates belonging to protected categories in line with law 68/99, article 18.
What you will be doing
The key responsibilities of this role will include the following:
* Design & plan training programmes following collaboration with T&T Director and senior Retail team
* Develop ROI measurements to evaluate all training programmes across the Village and report on a monthly/quarterly basis
* Work with the Talent & Training Director to improve Store Managers capabilities via EHL training programme
* Evaluate all brand training initiatives across the Village to determine ways to improve the learning experience and adapt to any changes in the workplace and creating a standardised, consistent approach.
* Build and manage the costs of planned programmes and keeping within budgets as assessing the return on investment is crucial
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
* Retail training background a must
* A bachelor’s degree in education is required
* 5+ years of hands-on delivery/ design & development within a learning and development department
* Must have a proven track record in an established training department
* Collaboration skills and the ability to contribute within a team
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world.
Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.
Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead:
* Authenticity - Always do the right thing
* Innovation - Think outside of the box
* Passion - Do what you love and love what you do!
* Critical Thinking - Challenge the obvious
Why we’re exceptional
The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:
* Lifestyle - Our Lifestyle benefits include life assurance, leisure travel insurance, a discounted shopping portal, discounts across our Villages and a referral bonus.
* Physical - Our Physical health benefits include private medical cover and flu vaccinations.
* Mental – Our Mental health benefits include support from trained mental health 'first aiders' from across the business, and free access to Headspace.
* Social- Our social programme is designed to help us connect and, most importantly, have fun! Benefits include summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.
Come and live your story with us
At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Training
Industries: Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry
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