AMI sales assistant is the brand's ambassador in-store. He is responsible for customer service in the store while complying with retail process.
Responsibilities:
* Welcoming clients in store in compliance with AMI’s spirit of service.
* Advises customers, offers looks and additional products to give the client an AMI look.
* Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.
* Follow-up on clients, ensure CRM emails are sent after a visit.
* Monitoring of personal KPI's as well as those of the store.
* Direct reporting to the store manager and to the assistant store manager.
* Respects the application of retail processes in the store.
* Ensures customer service meets AMI in-store service standards to guarantee the best service.
* Participate in stock management: deliveries, loans, defectives, transfers, cycle counting.
* Ensures that the store is clean and well organized: product presentation, folding, cleanliness, storage, etc.
* Actively participates in the store's VM implementations and rotations.
* Cashing and management of cashier tools.
Qualifications:
* Experience in luxury sales and/or designer clothing and familiar with sales techniques.
* Curious and willing to dedicate yourself to a new project.
* Smiling, dynamic, involved, and excellent interpersonal skills.
* Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
* Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
* English and Italian required; another language is a real asset.
Contract Details:
* Fixed Term contract (from 1st of June until end of August 2024) // (Fulltime)
Why join the "f.AMI.ly"?
- Join a fast-growing, caring fashion house.
- Gain enriching experience and familiarize yourself with the luxury and retail sectors.
- Join a stimulating and passionate team.
#J-18808-Ljbffr