We are seeking a skilled Front Office Shift Leader to join our team.
Key Responsibilities:
* Engage in front office operations, representing senior management and identifying potential opportunities for improvement
* Ensure your front office team delivers exceptional service, professional attention, and personal recognition
* Maintain effective communication within the department and escalate issues to the Front Office Manager when necessary
* Share daily tasks, communications, and procedures identified with the Front Office Manager to the Front Office Team
* Collaborate with other departments to ensure seamless hotel operations
* Ensure compliance with security, safety, and cash handling procedures
* Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction
* Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
* Address guest feedback efficiently and professionally
* Manage VIP guest interactions and support the Front Office Manager during peak occupancy periods
* Assign rooms according to guest request and preferences whenever possible
* Oversee accounting instructions, credit policies, and expenses in alignment with revenue targets
* Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
* Perform other duties as assigned. May also serve as manager on duty if needed
Requirements:
* Preferred working experience with similar roles in lifestyle hotels
* Strong understanding of hotel operations, front desk procedures, and night audit processes
* Bachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 5 years of Front Office/Guest Service experience including supervisory experience
* Excellent communication, problem-solving, and decision-making skills
* Fluent in English and Italian; additional languages are a plus
* Familiarity with Opera Cloud is highly desirable
* Flexibility to work night shifts, weekends, and public holidays
What We Offer:
* A stimulating and collaborative work environment in a 5-star hotel
* Opportunities for professional growth and development
* Competitive salary package
* Room discounts available worldwide within the Hyatt portfolio
We're committed to fostering an inclusive workplace that values diversity and equal opportunity.