Reporting to the Service Manager, the role is a backup for the service department, supporting, reviewing, controlling, and managing service-related processes.
The Service Back-Office is responsible, in collaboration with Help Desk, for customers’ requests and preparing commercial offers. You will have an opportunity to develop your professional career in a highly professional environment, in an operative role.
Responsibilities
* Back office of Service Team – creation and management of cases, control, and closure of work orders in Salesforce CRM
* Monthly reporting activities for Service Team, KPI
* Data extraction from the system for invoicing
* Support transition of the Service Dept. to SAP
* Commercial back office for quote creation in SAP and interaction with customers
* Ensure response times are respected
* Support Field Service Technicians for travel and flights booking
* Support other departments when required
* Ability to understand, follow and optimize defined process flows
* Temporary backup of Planner role
* Interaction with customers using Company tools
Qualifications
* Bachelor’s degree and/or equivalent work experience in a similar role
* Good level of English
* Knowledge of Excel for data extraction and processing from Salesforce, for billing and KPI purposes
* Knowledge of Salesforce
* Knowledge of SAP
* General knowledge of common Microsoft software tools
* Ability to follow procedures and plan time effectively
* Ability to manage multiple tasks
* Adaptability to situations to be managed quickly, as well as under stress
* Ability to work in a team
* Some flexibility with working hours may be required
* Capable problem solver who uses reporting and data analytics to create effective solutions
* Capable of interfacing effectively with other functional teams in order to check and gather the correct data
Location: Hybrid remote in 22070 Guanzate, CO
#J-18808-Ljbffr