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Client:
Live Story
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Yes
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Job Reference:
880261472818351308833711
Job Views:
4
Posted:
06.05.2025
Expiry Date:
20.06.2025
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Job Description:
Live Story is a next-generation content management platform designed to simplify and accelerate digital storytelling. With our intuitive visual editor, Live Story empowers brands and teams to manage, publish, and optimize content effortlessly across all digital touchpoints. Trusted by leading companies, we combine flexibility, performance, and creativity to redefine how content is built and delivered.
As our Junior Customer Success Manager, you’ll play a key role in this mission.
We’re a fast-growing global team. At this stage, your impact will be vital to both our company and our customers.
Join us as we write the future.
Responsibilities
* Support the Head of Success Management in evolving our customer success strategy.
* Manage the brand portfolio and strengthen client relationships through proactive support.
* Handle customer communications and ensure timely, effective responses.
* Analyze customer data to identify ways to improve satisfaction and engagement.
* Deliver clear, value-driven product demonstrations to potential clients.
* Oversee customer projects from start to finish, ensuring smooth execution and timely delivery.
* Help create training and educational materials that empower our clients.
Qualifications
* A self-starter who is proactive, organized, and driven by goals
* 1-2 years of experience in a related field
* Strong communicator with a talent for building and maintaining positive client relationships
* Skilled at managing multiple projects at once, without missing a beat
* Strategic thinker with a hands-on, methodical approach to execution
* Creative mindset with the flexibility to thrive in a fast-paced, start-up environment
* Team player who collaborates well in a small, dynamic, and growing team
* Fluency in both English and Italian; French is a plus.
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