It support manager

Experteer OverviewAs IT Support Leader, you will steward a regional IT support organization within Amazon's IT Services, enabling scalable service delivery for corporate operations. Faccia clic su "Candidati" qui sotto per inviare la sua candidatura. Si assicuri che il suo CV sia aggiornato e di aver prima letto le specifiche del lavoro. You'll partner with engineering and operations teams to reflect customer feedback and resolve usability issues, driving high satisfaction for Amazonians across locations. You'll establish and monitor Operational Excellence metrics, dig into data to understand customer interactions, and collaborate cross‐functionally with legal, tech, and site leadership. This role offers a chance to shape regional IT support, standardize processes, and influence outcomes for a fast‐growing, globally connected workforce.BenefitsDirectly manage a team to support regional growth and customer needsCollaborate with engineering and operations to address customer feedback and usability concernsMaintain high customer satisfaction and positive work experiences for all AmazoniansDefine and analyze metrics to influence team behavior toward goalsWork cross‐functionally with legal, technical, senior management, and site leadershipTravel occasionally to engage with remote staff and customersDevelop and uphold Operational Excellence metrics by analyzing data on customer interactionsResponsibilitiesExperience leading IT support or xivgfpx operations teamsSolid understanding of networking and desktop technology; ability to provide innovative solutionsCreative thinker with strong analytical and problem‐solving skillsExperience handling customer interactions during problem resolution and under pressureStrong attention to detail and excellent written and oral communicationAbility to influence, negotiate, and communicate with internal and external partners #J-18808-Ljbffr