**Role Purpose**:
**Key accountabilities and decision ownership**:
- present to third parties the agreed framework for all new services/solutions with the related guarantee model to define the approval process for this specific activity in order to ensure the proper performance of the Technical On-boarding activities
- Define audit procedures, follow the audit process and, if necessary, involve the project to identify actions that fill gaps
- Alerts IoT customers to proactive incidents highlighted by VF NOC teams and keeps customer solution documentation up to date.
**Core competencies, knowledge and experience**:
- Flexible and open attitude towards innovative services and new technologies
**Must have technical / professional qualifications**:
- Proven experience in technology environments and IoT service release
- Basic knowledge of network elements and protocols
- Basic knowledge of network/hosting/firewall technologies
**Key performance indicators**:
- He/she will be responsible for top IoT customer management and will by evaluate considering customer satisfaction index (NPS).