PpLocation: Gorgonzola, Italy /ppThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar. /ppGorgonzola hosts Navigations Air Systems (NAS) domain. The activity of NAS domain: avionics, navigation and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots, ATC controllers and technicians of several airlines, air traffic control agencies and Air Force around the world. Italy is the Group's Competence center for the design, production and delivery of Navigation Aids products and Competence Centre for the delivery of non-Radar Surveillance Products. /ph3Objective /h3pAs part of the Customer Service department, reporting directly to the IC and Training Manager and working closely with his team, after the necessary internal training period, the resource will mainly be responsible for conducting theoretical/practical training courses for customers, to whom they will transfer the technical knowledge necessary to enable them to operate and maintain the systems produced and supplied by the company, such as electronic radio navigation and instrument landing equipment, including the related antenna and remote control systems. /ppThe activities assigned to the resource will mainly take place in training rooms within the company and, in some cases, also on site in Italy and abroad, at customer installation sites where NAVAIDS and NRS systems are located, mainly civil and military airports, or at other customer or company sites. Courses will be held mainly in English for foreign customers, unless the resource is able to deliver them in their native language, or in Italian where applicable. /ph3Detailed job description and responsibilities /h3ulliConduct training activities for customers on the systems marketed by the company, in accordance with the established methods and timelines, following the guidelines received /liliDelivers the training to the students according to the training plan (TP) and syllabus, that will be properly released for dedicated projects according to the customer technical specification /liliWhen applicable, helps the students prepare for a certification exam /liliInteracts with Customers / students and other actors to ensure Customer satisfaction /liliOrganizes feedback loops with trainees and Customers /liliContinuously improves training sessions Provides guidance to the training content definition, and may be involved in the content definition itself /liliEnsures standards, procedures / practices and controls are being followed /liliManage and coordinate external resources, when internal ones are unavailable or overbooked /liliMaintenance of training equipment/simulators and responsible of training test equipment calibrations /li /ulh3Required qualification and skills /h3ulliQualifications: high school, preferably in electronics/telecommunications /liliPrevious experience in managing customer training and/or radio frequency-related training /liliStrong communication skills /li /ulh3Years of experience /h3ulliup to 3-5, preferably in areas related to the activities described above /liliEnglish language /lilifluent in writing and speech Knowledge of French/German/Spanish/Portuguese/Arabic or other languages is considered a plus /liliGood knowledge of RF-/Analog-/Digital- and IT-Technologies /liliSafe handling of PC tools such as Excel, Word, etc /li /ulpAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now! /p /p #J-18808-Ljbffr