Location Overview\nJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
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Assistant Outlet Manager
\nLocation:\nAman Rosa Alpina, San Cassiano, Italy\n
Role Overview\nAs the\nAssistant Outlet Manager\n, you will support the Restaurant Manager in overseeing the daily operations of our dining outlets. You will play a pivotal role in maintaining Aman’s ultra-luxury standards, driving team performance, and ensuring guest satisfaction. This role requires a blend of administrative oversight, staff mentorship, and high-level floor management.
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Key Responsibilities
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- Operational Leadership: Supervise the daily operations of the outlet, ensuring service is seamless, sophisticated, and consistent with the Aman brand.
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- Team Management: Lead, motivate, and train the service team. Assist in scheduling, performance appraisals, and fostering a positive, professional work culture.
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- Guest Relations: Act as a senior point of contact for guests, handling complex inquiries and VIP requirements with diplomacy and grace.
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- Quality Control: Monitor service and food quality consistently, providing real-time feedback to the team to ensure perfection in every detail.
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\nRequirements & Qualifications\n
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- Experience: Minimum 2–3 years of management or supervisory experience in a luxury F&B; environment (5-star hotel or Michelin-starred restaurant).
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- Languages: Fluency in English and Italian is essential. Professional knowledge of German is a significant advantage.
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- Skills: Strong leadership, organizational, and problem-solving abilities. Proficiency in POS and reservation systems.
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- Education: A degree in Hospitality Management or a related field is preferred.
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- Attributes: A refined professional presence, excellent emotional intelligence, and a deep passion for high-end gastronomy.
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