For a growing digital client based in Legnano, Adecco Italia Spa is recruiting a Customer Service Representative with a fluent command of English.
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The position is dedicated to supporting a digital Startup operating in the tourism and sport sectors.
The role focuses on managing user requests across different channels and guiding potential customers through the selection and booking of activities.
Responsabilita: Responsabilities: Manage user requests across multiple channels, including chat, telephone, e-mail, and social platforms, ensuring consistent support and information for each contact.
Coordinate constantly with professional operators to align availability, booking details, and service delivery, avoiding discrepancies between customer expectations and operational capabilities.
Monitor and process each support ticket so that it is handled professionally, precisely, and punctually, in line with defined service standards and procedures.
Requirements: Fluent english, allowing accurate and confident communication with international customers across all supported service channels.
Capacity to collaborate effectively with professional operators involved in the offered activities, maintaining clear communication that facilitates coordination between customer commitments and service execution. xrdztoy
Readiness to work Full Time on rotating shifts from Monday to Sunday between 8:00 and 20:00, with the flexibility required to follow the predefined scheduling framework.