PuLocation : /u McAllen, TX /ppuJob Id : /u 919 /ppuof Openings : /u 1 /ppbPosition Summary /b /ppThe IT Support Technician will be responsible for assisting staff in the corporate office and remote locations with technical support of desktop computers, applications and related technology. Support includes gathering specifications, installation and testing of computer systems and peripherals within established guidelines and managing network and application security credentials. Technician will also assist in the maintenance and testing of network servers and associated equipment. /ppbPrincipal Duties and Responsibilities /b /pulliInstall and configure business approved hardware and software, ensuring usability by troubleshooting any problems relating to the performance of these systems /liliEnsure desktop computers interconnect seamlessly with diverse systems /liliMaintain the ongoing integrity and cleanup of pre-configured computer images, checking for banking approved applications and version control /liliInstall and upgrade antivirus software to ensure security at the user level /liliWork with vendor support contacts to resolve technical problems with desktop computing equipment and software /liliUnderstand how bank applications are intended to function to provide assistance, advice, problem solving, and technical information regarding their use /liliResearch, propose, and implement efficiencies in existing bank applications or processes /liliPerform regular software upgrades to ensure systems remain updated and secure /liliSolve technical problems : analyze, resolve, document, find root cause, fix /liliDiagnose bugs and problems that are causing poor user experiences /liliReplace hardware that has met the established guidelines of the bank’s EOL hardware policy /liliThoroughly document requests requiring change control approval and implement approved requests /liliRespond to and track incoming calls and tickets, thoroughly documenting data into the ticketing system timely and accurately /liliSolve tickets within the assigned SLA /liliDevelop and implement a quality assurance process to include outreach /liliConduct both remote troubleshooting and onsite service calls, as needed /liliMaintain and configure the bank’s telecommunications system /liliMaintain and configure bank issued Laptops, iPads, and other bank assigned or managed devices /liliAssist IT Manager and Network Admin to ensure all bank managed remote devices are on the latest OS version /liliAssist in documenting system issues and resolution for future reference /liliManage assigned projects and / or program components to deliver services within established objectives /liliAssess functional needs to determine specifications for purchases /liliAssist with documentation and upkeep of revolving inventory at designated IT supply locations /liliExpand and upkeep documentation for IT processes within the Knowledge Base /liliPromptly adapt to a change in work schedule to meet business needs within or outside of standard operating hours /liliAssist in promoting the growth and skill development of peer technicians /liliOther duties as assigned /li /ulpbOther Responsibilities /b /pliSupport and promote the Bank vision, mission and core values, organizational structure and policies and procedures /liliRemain highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned /liliWork under high pressure situations in a stressful atmosphere while remaining composed /liliProvide a strong, compassionate and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects /liliComply with federal and state regulations as well as all established Bank policies and procedures /liliOther duties as assigned /lipbQualifications, Education and Experience Requirements /b /pliPrior experience in IT Support is a plus /liliTechnical, analytical and interpersonal skills required /liliExcellent knowledge of troubleshooting hardware issues and replacing hardware on computers /liliExcellent knowledge of installing software, patches, updates on desktop, laptops, and servers /liliExperience troubleshooting basic network, software, and printing problems /liliExcellent communication skills (written and verbal) /liliWork efficiently in a collaborative team environment /liliKnowledge of VoIP implementation and support /liliStrong organizational skills and ability to multi-task in a business environment /liliKnowledge of Fiserv Premier applications a plus /liliMust be able to be physically present in the Bank to perform job duties. /liliTexas Regional Bank is an Equal Opportunity Employer. /lipJ-18808-Ljbffr /p #J-18808-Ljbffr