AIT Audit Manager III, Audits and Insights TeamThe Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.The Audit Manager III is a senior leadership position responsible for directing and managing a large-scale audit operation with oversight of 120-150 auditors. This role requires strategic vision, executive-level communication skills, and the ability to drive organizational change while ensuring operational excellence.Key job responsibilitiesDevelop and execute strategic audit initiatives aligned with organizational objectivesLead a large-scale audit organization, including managers and senior auditors, ensuring high performance standards and professional growthDrive organizational transformation and change management initiativesEstablish governance frameworks and quality assurance programsBuild and maintain relationships with senior stakeholders across the business to shape audit process and risk management approachesInfluence policy decisions and strategic direction at an organizational levelOversee complex audit programs and ensure timely completion of deliverablesMonitor and analyze audit metrics, providing regular reports to senior managementManage resource allocation and workforce planning for optimal operational efficiencyDrive continuous improvement initiatives and process optimizationCollaborate with stakeholders to address audit findings and implement corrective actionsEnsure compliance with regulatory requirements and internal standardsBasic QualificationsBachelor\'s degree in Technology, Business Administration, Finance, Accounting, or a related field; Master\'s degree preferredProfessional certification such as PMP, CIA, or CISA is highly desirable7+ years of experience in program management, preferably in audit or risk management rolesStrong understanding of risk assessment methodologies and audit processesExcellent analytical and problem-solving skillsProven ability to manage complex projects and drive change in large organizationsOutstanding communication and interpersonal skills, with the ability to influence stakeholders at all levelsProficiency in data analysis and statistical sampling techniquesExperience with audit management software and data analytics toolsPreferred Qualifications7+ years of driving end to end delivery, and communicating results to senior leadership experience5+ years of defining and implementing process improvement initiatives using data and metrics experience5+ years of data visualization and reports tools experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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