Ph3IT Support Specialist (Manufacturing Plant) /h3 h3Role Overview /h3 pServe as the bprimary on-site IT support resource /b for plant operations, ensuring uptime across systems that directly support production, logistics, and shop‑floor activities. This role focuses on bhands‑on technical support, rapid issue resolution, and maintaining operational continuity /b in a fast‑paced manufacturing environment. /p h3Key Responsibilities /h3 h3Plant IT Help Desk Support /h3 ul liAct as the bfirst point of contact for all plant IT issues /b (hardware, software, network, and user support) /li liProvide bLevel 1 and Level 2 support /b for plant users including operators, supervisors, and plant leadership /li liTroubleshoot and resolve issues related to: ul liWorkstations and laptops /li liPrinters and label printers /li liRF scanners and barcode systems /li liShop‑floor terminals and production systems /li /ul /li liSupport bnetwork connectivity issues /b (WiFi, wired connections, device access) in coordination with central IT /li liLog, track, and manage incidents through the IT service management system and escalate when needed /li liProvide support for bproduction and logistics systems used on the shop floor /b /li liEnsure uptime and functionality of breal‑time production tracking systems and devices /b /li liAssist with troubleshooting issues impacting: ul liProduction reporting /li liInventory movements /li liData capture from manufacturing equipment /li /ul /li liSupport integration points between shop‑floor systems and backend applications /li /ul h3Light SAP / Application Support (De‑emphasized) /h3 ul liProvide bbasic user support for SAP‑related transactions /b as needed (inventory, production confirmations, etc.) /li liHelp identify whether issues are buser error, process gaps, or system‑related /b before escalation /li liCoordinate with centralized SAP teams for advanced troubleshooting /li /ul h3User Support Training /h3 ul liProvide bhands‑on support and guidance to plant personnel /b on IT systems and tools /li liAssist with onboarding and basic training for new users /li liReinforce standard processes and improve user adoption of systems /li liAct as the blocal IT liaison /b between plant operations and corporate IT teams /li liSupport system rollouts, upgrades, and on‑site deployments /li liIdentify recurring issues and recommend bpractical improvements to stability and efficiency /b /li /ul h3Required Experience /h3 ul li2–5 years of experience in bIT support, help desk, or desktop support /b (manufacturing environment preferred) /li liExperience supporting bend‑user hardware, printers, and network connectivity /b /li liExposure to bshop‑floor or industrial IT environments /b is a strong plus /li /ul h3Technical Skills /h3 ul liStrong troubleshooting skills across: ul liWindows environments /li liHardware and peripherals (printers, scanners, RF devices) /li liBasic networking (connectivity, device setup, troubleshooting) /li /ul /li liFamiliarity with bIT service management tools /b (ticketing systems) /li liBasic understanding of benterprise systems (SAP or similar ERP) /b preferred but NOT required /li /ul h3Professional Skills /h3 ul liStrong communication skills with ability to support bnon‑technical users in a production environment /b /li liAbility to operate under btime‑sensitive, production‑critical conditions /b /li liHigh ownership mindset with focus on bfast resolution and minimizing downtime /b /li liComfortable working bon‑site and supporting off‑hours when needed /b /li liFully bon‑site at manufacturing plant /b /li liMay require bon‑call or extended hours /b during production issues or system deployments /li /ul pFor positions requiring a federal security clearance, your clearance level must be clearly identified on your resume. /p /p #J-18808-Ljbffr