PPosted: /ppJob reference: 7965b0c90d51caf7f08cde548b9f4edb /ph3Job information /h3pLocation /ppClient / Employer /ppJob reference /pp7965b0c90d51caf7f08cde548b9f4edb /ppListing type /ppBasic /ppEU work permit required /ppNo /ppPosted /p pWe’re looking for an Application Support Specialist to help ensure the smooth, timely deployment and support of the TrakCare product. You’ll provide hands‑on application expertise across support, requirements analysis, documentation, and change‑request testing, acting as a key product reference for our partners. /ppbAbout /bthe role /ppInterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. You will have the opportunity to work with some of Italy's leading organizations in healthcare. /ppbResponsibilities: /b /pulliProvide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers. /liliProvide the link between our customers and the InterSystems Global Support organization /liliLiaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application /liliProvide application support for the TrakCare Hospital Management System. /liliSupport the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems /liliEscalate Open (unresolved) problems in accordance with current policies and procedures. /liliConduct individual and group training, product demonstrations and workshops as required /liliContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. /liliBe a Subject Matter Expert (SME) for TrakCare. /liliImprove response time to customer inquiries by continuously improving communication, analytical, and learning skills. /liliIf required, work with our partners to identify potential changes within the parameters of the product /liliParticipate in on-site implementations if required /liliParticipate in on-site Support related meeting with customers/partners if required /liliParticipate in the on call 24 hour roster service /li /ulpbExperience and Qualifications: /b /pulliGeneral aptitude for solving problems and using technology to improve processes /liliUnderstanding and experience in implementation of product solutions /liliAn ability to handle multiple tasks simultaneously and within tight time constraints /liliProven ability to work through problems with different customer groups achieving positive outcomes /liliUnderstanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred /liliUnderstanding of the importance of Health Informatics standards, reporting requirements and legislative controls /liliBe able to design and write specification documents related to customer requirements /liliAbility to work in team (with colleagues/partners eventually located in different town/countries) /li /ulpbEducation and Training: /b /pulliBS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), OR /liliUniversity degree in medical informatics, management information system, system engineering or any related field. /li /ulpbWhen /byou would start /ppOur teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer. Let us know if you have a specific timeline, and we’ll work with you. /ppbWhere /b this role is based /ppYou will be based in our Milan office, with the option to work from home two days per week. /ppbWhy /b you should join us /pp- Strong company culture: striving for excellence is what we do - that's why our recruitment process, through its various steps, will lead you to work with a brilliant and talented cross-functional team. /pp- Competitive salary and bonuses: InterSystems' financial stability always reflects into our offers, which put the company in a very competitive place on the market. Salary reviews and year-end bonuses based on performance are just an example of what you can find in an employment offer at InterSystems. /ppInterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process. /ppFor safety, Eurojobs does not send job-share emails from this page. You can copy the link and share it directly. /p #J-18808-Ljbffr