Established Search is excited to be exclusively partnered with an innovative organization in the surgical ophthalmology space, dedicated to improving vision and quality of life for individuals with untreatable retinal disorders.
Job Title:
Patient Journey Manager - Ophthalmology, Trento
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4582202627013476352337123
Job Views:
2
Posted:
23.05.2025
Job Description:
As a Patient Journey Manager, you will serve as a vital link between clinical partners, rehabilitation teams, and patients, ensuring seamless coordination throughout the entire treatment pathway. From patient selection to surgery and post-operative rehabilitation, you will guide all stakeholders to achieve optimal outcomes.
Responsibilities:
1. Build strong relationships with implanting centers and rehabilitation teams.
2. Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
3. Support and oversee the complete patient journey, from selection through long-term rehab.
4. Collaborate with commercial and medical teams to activate new treatment centers.
5. Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
6. Facilitate communication between surgical and rehab teams to ensure continuity of care.
7. Identify and coordinate patient testimonials for awareness campaigns.
8. Act as a key contact for patient support challenges and incident reporting.
Qualifications:
1. Degree or qualification in Orthoptics, Optics, or a low vision-related field.
2. 3–5 years of experience in medical devices and/or pharmaceuticals, ideally within ophthalmology.
3. 3–5 years of experience in low vision rehabilitation.
Desired Skills & Attributes:
1. Passionate about patient care and improving quality of life.
2. Strong communication and presentation skills with a patient- and customer-centric mindset.
3. Effective project management skills, with experience working across multidisciplinary teams.
4. Adaptable, proactive, and capable of working under pressure.
5. Fluency in the local language and proficiency in English.
6. Proficient with MS Office; tech-savvy mindset preferred.
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