Who we areSpoki is reshaping how businesses communicate with their customers. Through our innovative platform, we merge WhatsApp and Artificial Intelligence to create authentic and trusted relationships.From our headquarters in Puglia, we’ve built a growing international team with a strong focus on customer success. After opening the Spanish market, our mission is to consolidate and expand it by building long-lasting connections with businesses that believe in the power of conversations.The future is conversational, and we’re looking for someone who wants to make it happen with us.About the roleAs a Client Engagement Manager, you’ll be the trusted partner for our clients, helping them get the most value from Spoki. You’ll work across teams – from Sales to Marketing to Product – to ensure a seamless, impactful customer experience and drive adoption of our solution in a growing, strategic market.What you’ll doWork closely with clients and strategic partners to help them get the most out of the platformDefine and implement strategies to drive adoptionCollaborate with Sales, Marketing, and Product to ensure an outstanding customer experienceManage a client portfolio with a goal-oriented approach, maximizing resultsWe’re looking for someone whoHas 3–5 years of experience in Customer Success, Account Management, or similar rolesIs customer-oriented and capable of building strong, long-lasting relationshipsHas strong analytical and digital marketing skillsSpeaks English fluently (B2–C1)What we offerSalary range: €30K – €38K gross annual, based on experiencePermanent full-time contract (CCNL Commercio)Meal vouchersCompany laptopStock options after one yearA collaborative, dynamic, and international work environmentThe opportunity to contribute to the growth of a strategic market and make an impactLocation: San Vito dei Normanni (Brindisi), ItalyHiring ProcessStep 1: Invitation to an introductory video callStep 2: Technical interview with the teamStep 3: On-site final interview with our CEO